From 7–10 Days to 30–60 Minutes: How D&H Transformed Its Quoting Process with 86 Insights
D&H is a leading healthcare distribution organization supplying providers with a broad portfolio of medical products and supply chain solutions. Operating at the scale of hundreds of line items per quote and thousands of SKUs, D&H needed a faster, more consistent way to match products, evaluate alternatives, and turn around complex quotes without adding headcount.
Industry:
Healthcare Distribution
Area:
Enterprise B2B / Complex Quoting at Scale
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95% faster quotes 60% less manual research Same-day delivery
The Challenge D&H Faced
D&H Healthcare manages complex customer quote requests that require identifying product matches and suitable alternatives.
Before implementing base86, preparing large quotes was a manual, time-intensive process that relied heavily on employee expertise. Large quotes with hundreds of line items could take up to 7–10 business days to complete, slowing response times and limiting the team's ability to handle additional opportunities.
The Solution That Made It Work
D&H implemented 86 Insights to streamline quote preparation and product cross-referencing.
Using AI-powered product intelligence, the team can quickly identify equivalent products, evaluate alternatives, and validate product matches across complex quote requests.
By replacing manual research with a centralized intelligence platform, D&H significantly accelerated the quoting process while improving consistency across teams.
Key Benefits of base86 Insights
60% Less Manual Research
Automated matching and cross-referencing cut the time employees spend hunting for equivalents and alternatives by 60%, freeing senior staff to focus on higher-value customer work. The focus on the customer means a 20% reduction in account turnover since the implementation of base86 Insights.
Same-Day Quote Delivery
Requests that used to take days or weeks now ship the same day, and because each quote requires a fraction of the effort, D&H can process more volume dramatically with the same team. Management is then able to ensure salespeople focus on their core KPI goals, shifting from 35% to 70% of their daily time on new sales and additional spend by existing accounts.
By using 86 Insights, D&H reduced large quote preparation times by more than 95%, enabling same-day quoting, increasing employee productivity, and significantly expanding quote processing capacity.
What D&H Says About 86 Insights
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